Shipping Warranty: We usually ship goods By DHL, UPS, EMS, Singpost airmail, and HongKong Airmail.
- DHL: 3-5 days
- UPS: 5-7 days
- EMS: 10-15 working days
- Singpost/HongKong Airmail: 7- 20 working days. At most 45 days.
If you have not received the goods during the normal time, please contact us for checking the package status timely online or by email: contact us
| Problem Details | Warranty Time | Treatment | Responsibility for Charge |
| Quality Problem | within 7 days after receiving package | Buyer: Submit a complaint(Mail to [email protected] ) and Return the items to Seller's assigned address by EMS or Post. |
Return Ship cost: Seller |
| Resend ship cost: Seller | |||
| Seller: If can not repair,exchange a new one (Items must be in new condition with original packaging and accessories.) |
Repair Charge: Seller | ||
| Replace Parts Charge: Seller | |||
| within 8-14 days after receiving package | Buyer: Submit a complaint and Return the items to assigned address by EMS or Post for repairing |
Return Ship cost: Buyer | |
| Resend ship cost: Seller | |||
| Seller: If can not repair,exchange a new one (Items must be in new condition with original packaging and accessories.) |
Repair Charge: Seller | ||
| Replace Parts Charge: Seller | |||
| within 15 days to 1 year after receiving package | Buyer: Submit a complaint and Return the items to assigned address by EMS or Post for repairing |
Return Ship cost: Buyer | |
| Resend ship cost: Buyer | |||
| Seller: Repair it. | Repair Charge: Seller | ||
| Replace Parts Charge: Buyer | |||
| Lost in the delivery | 30 days after shipping | Buyer: Submit proof to seller | New Product Cost: Seller |
| Seller: Contact carrier to ask for Claimant and arrange another shipment to buyer |
Resend Ship Cost: Seller | ||
| Customs Problem | 30 days after shipping | Buyer: Finish customs clearance when import | Customs duties or agent fees: Buyer |
| Seller: Try to help buyer to finish customs clearance but not responsible on this. |
|||
| Delivery Problems: broken,incomplete, wrong address |
within 7 days after receiving package | Buyer: Report to Seller,and sumbit Complaint to Carrier (DHL,TNT,UPS,EMS,etc..) in 7 days to get a Complaint number and send the number to Seller.After the seller's perpmit,return the full package in good condition to assigned address by EMS or Post. Caution: The Carrier will not accept Complaint after 7 days. |
Return Ship cost: Buyer |
| Resend ship cost: Buyer | |||
| RSeller: ask for compensation as per the Complaint number from Carrier ,not responsible for any losses after 7 days. |
Repair Charge: Seller | ||
| Replacement Charge: Buyer | |||
| Received wrong Items | within 3 days after receiving package | Buyer: Report to Seller,and return the full package in good condition to assigned address by EMS or Post in 3 days |
Return Ship cost: Seller |
| Seller: Arrange shipment for the correct items | Resend ship cost: Seller | ||
| Man-made Damage: such as update machine online, dismantle the equipment, and so on |
within 1 year | Buyer: Report to Seller, and return the items for repairing to assigned address by EMS or Post |
Return Ship cost: Buyer |
| Resend ship cost: Buyer | |||
| Repair Charge: Buyer | |||
| Replacement Charge: Buyer | |||
| Note: | 1. Warranty Policy only protects Main parts.Other parts are out of our warranty policy. | ||
| 2. Before return,please confirm with us. we will give you a shipping address once confirmming the problem. Buyer will be responsible for any risks or costs without our permission. | |||
| 3. Buyer needs return the items by cheaper EMS or Post, or we can't get them because of restrict Customs Policy. | |||
| 4. The Warranty Policy fits for all products except some products which state the warranty specially in description. | |||
*Any costs because of customer's wrong operation leads to return will be responsible by the buyers.
| Main Unit for Equipment | 1 year warranty |
|---|---|
| Machine peripheral equipments and wire | No warranty |
| Data Hard Disk | No warranty |
| Software | No warranty |
